Water crisis
I was told by the management on Saturday that there was a burst pipe at Jalan Gombak and the water pressure was a bit low. I told the management to issue a notice which they promptly did. Some residents claimed that they were not informed which is not acceptable because for some they hardly pay attention to the notice board. I " balik kampung " on Saturday. When I came back on Sunday, I was told that the residents from Block C had been without water for the past two days.
The next day, I was told that the management had made arrangement with Puas to supply water but they didn't turn up. They only turned up yesterday when the matter became serious. I made a complaint to YB who turned up last night to show his concern for the situation we are in. He was quite unhappy with the attitude of the Puas people. At the same time the technical men from UOA were already looking into the matter. They found that the water pressure from the incoming water was very low and it could hardly reach the storage tanks. On our part, the pumps and the electrical parts are all in working condition. They called up the puas people again. The whole team turned up yesterday. They opened up the meter and they cleaned up the pipe and the pressure went up a little. Water started flowing into the storage tanks on the ground floor at the car park. The storage tanks must have a certain amount of water before it can be pumped up to the tanks above. This takes time. A notice was finally issued by the management that water would be available by 10.00 p.m.
Some residents like to make assumptions when things are not right. Talk to the right people like the property manager. She is the person in charge of Prima. The management tried their best but sometimes they do not control the destiny. The handyman and the electrician ( the two Malay guys in the blue uniforms ) spent the whole night without any sleep so that we, the residents may have water the next day. They have to control the supply so that water can be distributed equally among the three blocks. Tonight, they are on standby at Prima again. We should appreciate that. I woke up at 4.00 a.m this morning to check on the level of water at the storage tanks. I am with the management all the while to get the first hand information.
This evening, the puas people came again. This time, they brought along an instrument to measure the water pressure. They admitted that the pressure is on the low side. They claimed that they cannot increase the pressure too much because they feared that the high pressure may burst the old pipes under the ground. But, anyway they would increase the pressure to enable the water to reach our storage tanks. Hopefully, our water situation will be back to normal.
I was really disappointed with some of the residents who made vulgar and senseless comments in this blog. We are trying to solve problems here and not to point finger at anyone. Your vulgar comment only reflects the kind of upbringing you had and the kind of upbringing your children ( if any ) would get.
Goodnight and have a nice day!
posted by SEE @ Wednesday, August 23, 2006
6 Comments
6 Comments:
Kudos to Mr. See , at least you clear the air !
What we are concern now is :
1.Will there be a recurrence ?
2.What's the preventive measure ?
3.Who's the property manager ?
Again , pls clear up the notice board by removing those old notices and arrange them in sequential order , so that we can pay attention to the latest alert , do announce in the blog immediately.
Lastly , well done to all the people involved in solving the problem !
Mr.See,
It's late but better than never.Tks for clearing the air.
You sounded unhappy over the grouses and assumptions by some of us,but who to be blamed?We, the residents/tenants were all victim of this crisis.
We asked around (so pity,i always refer to guard for answer),we aired our grouses in this blog,but we didn't get any respond.(Yes, i agree with the notices put up , but we started doubting the "answer" after few let down )You balik kampung,the Miss property manager was no way to be seen(dont know who she is, anyway).Then, we started to make assumptions (even Dr.M),then some of us were impatient started to show our dis-satisfaction.
So, who to be blamed?We are all staying in this condo and it's managed by a professional property management body.We pay for the sevices carried out by them and the best they can do is to put out few notices, blaming PUAS for not supplying water after promised to do so.
Come on, Mr President, DATs management got to pay for this.
mr see,
i agreed with you that we shouldn't use extreem vulgar words but i guess since you already balik kampung, you only have half the story & the stress that we're facing here ...
well, if you think you're more civilize than us bcos you never use any vulgar words, then bravo to you ... but let's focus on the main issues here ...
you sounded really unhappy bcos we pointed our finger at DATS ... but consider the following chronology :
- we were told (from DATS) on saturday of the pipe burst at gombak, at this point we "never" pointed our finger at DATS bcos we KNOW it's not their problem (any ppl with low IQ will know this mah) ... come on, the pipe burst kilometers away, what do you expect DATS to do right ?
- on sunday, we're still without water (mind you, it's not only block C but also block B - i can't say abt block A) ... i check around the area namely sri rampai, wangsa maju, desa setapak & air panas - all of which does not have problem with water supply ... meaning the problem narrow down to prima setapak condo only ... so we began to wonder what the heck (is this word acceptable to you ?) is happening bcos most of us did not expect this to happen (in another words we're "not prepare" for this prolong issue - without water to do our routine stuff) ... i do not noticed any notes explaining what's happening at this point ... but we still able to contain our anger and no vulgar words yet (not me) ...
- from sunday to monday, you will noticed all the residents rushing and queueing at 3rd floor's only water pipe to get water (i'm still wondering todate why they can't make available the other pipe on the other side as well so that we have 2 pipes to all) ... can you imagine how family with kids cope with this ? ... the news that i can only managed to get (from guards) on sunday was - it'll be ok by 2pm then by 6pm then by 9 pm ... the rest is history ...
- on monday, we're still (block B) in the dark what's the latest status ... mind you the only notice that serve any purpose was dated 22-Aug (tues) which is the 4th day of the crisis, by then all panic runs wild and i doubt anyone can blame them ... i tried to call DATS but can never get thru (maybe the phone were really hot then) ... at the same time i also heard rumours that only block B is affected but some also said it affected the other block as well - which is true ? beat me ...
- on tuesday, it's the climax of the crisis, i can NEVER get thru to DATS (3rd flr) for clarification, the phone ALWAYS get busy signal ... as you can noticed from my earlier posting, i've to called the UOA property simply bcos i do not know where to refer to anymore - according to ms chia, she heard abt it but she didn't follow-up thereafter as she think the problem has been solved ... she promised to call me back after she get a clearer picture from DATS - unfortunately she didn't ...
- pls note that from monday to tuesday, i noticed people started to pack to elsewhere - this can send indirect message to break-in wannabe ...
- by tue (thru this blog) only we were informed of what actually the problem by 1 good samaritan - something to do with inlet water pressure ...
** why takes so many days to realize the main problem is with the insufficient pressure ?
** is this low pressure problem a normal problem, if not, has it been rectified and will not occur again ? if yes, will we face this problem again ?
** what's the contingency plan we have if this thing happen again ?
** does DATS have the proper procedure to follow of such (or other unrelated) crisis ? in other words, what's the DRP (disaster recovery plan) ? do they know what to do or who to refer to if things is not moving accordingly ? example :
1)determine the source of problem & solve it within DATS ...
2)if still couldn't determine / solve within a period of time, then refer to HQ for assistance ...
3)does it involves external factor (PUAS ? Indah Water ? etc) ... if yes, did they managed to come and solve the problem within a certain period of time ? if not who to escalate further - wakil rakyat (to give pressure to these agencies) ?
4)others procedures to be refined ...
i believe all of us appreciate all the "hard-work" tendered by various party (as per your writing) but i think the damage has already been done if such efforts are only in-place after so many days (climax of the crisis) ...
i admit i used the word "fucking" in my previous posting, if this is too much to some of you, i apologize ... but this issue is really too much to me as i'm out of water for 4 consecutive days ...
when information is not available and could not be retrieve, rumours and assumptions rules ...
fred
Mr.See,
First of all, I would like to say, you are a good RA President for the past 3 years. I expected you will keep on the good work in this crisis. Since you already came back on Sunday, why don’t you show face in this blog ? So many people is looking for you, because they put high hope on you and they hope you will clear their doubt and represent us (more than 3000 residents/tenants) to closely follow-up and update us the status. Unluckily you only appear 12 hours after water resume and cold down our fire. Some people said, “thing settle already only he come”. I don’ like to hear this as well.
In crisis like this, very important is update of the status and actions DATS is carrying out. DATS may do a good work here, but we do not know because no one updates us. No memo is out from DATS on Sunday and Monday. For me, Sunday is rest day is not acceptable here. They should be on-call and come back to monitor the situation as no water supply to more that 700 families is an serious issue. Yes, they work round the clock Monday, but is late. They should do this on Sunday. Time is important here, every minute is counting. But DATS reaction is too slow. I only “feel” they start aggressive since Tuesday.
I hope discussion in this blog is not finger pointing but to review our weakness during crisis like this and prevent it to happen again. But sometime people use here to express their un-satisfaction to me is acceptable. They got no way to “release” their fire. DATS is a professional property management company; they are managing UOA tower and many more. But the reaction they shown here is not match with their professionalism. I wonder if the site manager feedback the actual scenario to HQ. From Fred wrote, seems UOA not very clear the situation here.
Thank God the problem resolved. This issue really trouble every single resident in prima, especially family with kids. I hope that it won't come back again days after. Please NOT!!!
Mr. See,
I do not agree with you that we are pointing finger to others. What reaction do you expect from us? Keep smiling when queuing up for water supply while the sweat non-stop dripping from our face??!! Or, do you expect more than 3000 residents approach PUAS or the respective authority individually? So, as a resident in prima or any premises that managed by some bodies, we would expect the management will take the necessary measurement on behave of the residents. I don't think this expectation is too much! Do you think so?
Let me give a similar situation which could happen on anyone. If your car broke down you will definately send it to the workshop for repair. The mechanic assure you that the problem will be fixed in 2 hours time (this would reflect in our situation where management promised the time the problem will resolved). 2 hours later, indeed the car is ready. Of course, you need to pay for it and drove off. In less than 2km, the car broke down again (this would reflect our situation where the water supply indeed resumed but gone in less than an hour). I believe you would definitely send your car back to the same workshop for investigation. And I also believe you can still accept this as it happened the first time (this would reflect in our situation that we still accept and tolerance with the situation at the beginning). but, If your car keep breaking down after you drove off from the workshop due to same problem, what would you do? Still smiling at the mechanic and pay them every time they fixed it?? We are exactly in the same situation. So, we are not pointing finger but we do expect the right person doing the right things on the right time. As every parties will have their own role and responsibility.
Mr. See,
Thank you for your effort. I was disappointed when you claimed unacceptability that some residents did not know of the notice. It was indeed that many did not know of this situation. Have you ever in your right mind thought of those who only used the lift from floor 2A? These residents hardly use the ground floor. The Management ought to place a notice board in all common areas. Even if there wasn't one, at leat paste the notice on the wall.
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